1. General Policy
Items sold by OUT DOOR CHILLCAMP SUPPLY SDN. BHD. through outdoorchillcamp.com are not exchangeable or refundable unless one of the conditions below applies.
2. Eligible Return, Refund, or Exchange Cases
A return, refund, or exchange request may be considered only if the merchant sent the wrong item, the item received does not match the specifications, description, features, or information advertised on the website, the item is spoiled, damaged, or defective upon delivery, or the delivery exceeds the timeline stated in the company Shipping Policy.
3. Evidence Required
For refund or exchange review, the customer must provide a clear and continuous unboxing video showing the unopened parcel, shipping label, packaging, and item received.
Where applicable, the customer must also provide a clear video showing the first use of the item, together with relevant photographs, order details, and any other supporting documents requested by the company.
4. Request Period
All return, refund, or exchange requests must be sent to OUT DOOR CHILLCAMP SUPPLY SDN. BHD. at outdoorchillcamp@outlook.com within 24 hours of receiving the item.
Requests submitted after the 24-hour period, or requests submitted without the required evidence, will not be accepted.
5. Review and Outcome
Approved requests may be resolved by replacement, exchange, refund, or another suitable solution depending on the issue and product availability. The final review will be based on the evidence provided and the condition of the item received.
6. Contact
Please contact outdoorchillcamp@outlook.com for assistance regarding orders from outdoorchillcamp.com.
Refund Method
Approved refunds will be refunded to the original payment method or the customer’s bank account, as applicable.