1. Order Processing
All orders placed with OUT DOOR CHILLCAMP SUPPLY SDN. BHD. through outdoorchillcamp.com are processed within 1-3 business days, excluding weekends and public holidays. Once your order is processed, you will receive confirmation or tracking details where available.
2. Shipping Method and Estimated Delivery
We use standard courier shipping for our camping goods. Standard delivery is estimated at 3-5 business days after dispatch.
Delivery times are estimates only and may vary due to courier delays, weather, peak seasons, address issues, or other circumstances outside our control.
3. Shipping Cost
Shipping charges, if any, will be shown during checkout before payment is completed. Some orders may qualify for free shipping depending on the website promotion or shipping settings at the time of purchase.
4. Tracking Your Order
Where tracking is available, the tracking number will be sent by email or displayed with your order information after the parcel has been shipped.
5. Address and Delivery Issues
Please ensure your shipping address is complete and correct before placing an order. OUT DOOR CHILLCAMP SUPPLY SDN. BHD. is not responsible for failed or delayed delivery caused by incorrect or incomplete address information provided by the customer.
If a package is returned because of an incorrect address or failed delivery attempt, additional shipping fees may apply for reshipment.
6. Lost, Stolen, or Delayed Shipments
If your package is lost or delayed beyond the estimated delivery time, please contact us at outdoorchillcamp@outlook.com. We will assist by checking with the courier service, but final delivery handling remains subject to the courier’s investigation and process.
7. Contact
For shipping questions, contact OUT DOOR CHILLCAMP SUPPLY SDN. BHD. at outdoorchillcamp@outlook.com or NO. 09-01 JALAN TEMBIKAI 4, TAMAN KOTA MASAI, 81700 PASIR GUDANG JOHOR.